1. Are the products halal?
Our ibupreneurs bake with only halal ingredients. All products are alcohol-free.
2. Do you use premium butter?
Our ibupreneurs value serving quality cakes baked with only premium butters, such as Anchor, Golden Churn and etc. Customers' satisfaction is highly valued at Ibupreneur.
3. How is your quality control?
Our Head of Operations is certified in Food Handling to fulfill the rule and regulation of Ministry of Health/ Local Council from EQ Quality Training PLT, recognized by the Ministry of Health.
4. How long do the products last?
The products, such as cake lapis and pastries, must be refrigerated once received. They must be sealed tightly with aluminium foil or plastic wrap.
Cake Lapis :
- Refrigerated : 3 weeks
- Frozen : 3 months
- Refrigerated : 3 - 5 days
- Frozen : Up to 1 month
Cookies can be kept at room temperature, cool and dry place. Shelf life is 1 month.
1. How do I know my order is confirmed?
Upon completion of order, you will receive an order confirmation email in your inbox with details of your order, payment method, selected delivery location and preferred time slot. Stay alarmed on your Spam or Junk Folder if you did not receive an email in your inbox.
2. How long does it take before my order is delivered?
The minimum pre-order is only 3 days in advanced if orders are before 3PM. It allow our ibupreneurs to bake the best and delicious cakes for you! For example, if you order on Monday before 3PM, it can be delivered to you on Wednesday. After 4PM orders, it will be delivered on Thursday. Kindly take note that for Pos Laju orders, the shipping efficiency is based on Pos Laju courier service.
We also accept orders in one month of the schedule date delivery. We recommend this if you are ordering for special occasions!
3. How much is delivery?
We have engaged Lalamove delivery so you can receive your orders quickly at your preferred time and location. The delivery is calculated from our central kitchen in TTDI to delivered location. It ranges from RM5 to RM35. While for Pos Laju courier service, the shipping rate is based on the products' weight.
We also accept self-pick up at our location.
4. Where do you deliver?
We deliver to all areas of Klang Valley and Selangor. For our cakes and cookies, we deliver to other Malaysian states, Brunei, and Singapore with PosLaju courier.
5. When do you deliver?
We delivery daily from 9AM to 9PM.
We accept online payments via bank transfer only. We will ask for proof of payment to further process the order.
1. Is there return and refund?
Once orders are processed and delivered, there is no returns, refunds, and changes to the orders.
2. Can you be trusted?
We are social project that began through the Youth Leadership Academy, an initiative by McKinsey & Co., Malaysia. Please click on the "Meet the Founders" section to know more about us.